In the home inspection and real estate field, there is no trait or skill more vital to the professional than that of integrity. The clients place complete trust in their provider, relying on the results to guide their purchasing decision. The position of trust given to home inspection and real estate professionals is unequaled among most other professions, and must be assumed with reverence by the inspector. In addition to the code of ethics each REALTOR must follow, the following minimum standards are pledged to each HOME MEDIC client:
For home inspections, the inspector must perform a methodical inspection, identifying and reporting the inspectable and non-aesthetic issues in the home. He must make every effort to assure that the home’s substantive issues are properly identified, and potential solutions described.
Despite the inspector’s best efforts, perfection occurs rarely in any endeavor. The inspector will not guarantee perfection, as such a claim would be unrealistic and potentially misleading.
Should the inspector find that he has missed a substantial and warranted item, he will make an effort to make the situation right with the client. The inspector remains the decision maker as to what remedy may represent the best choice. In no case will the inspector charge additional fees, or rename additional fees as “deductibles” when performing remedial services
For home inspections, the inspector recognizes that a text-based report and photography is no substitute for time spent with the client at the site. The inspector will invite the client to the inspection, thereby allowing the parties to look at issues, discuss them to the client’s satisfaction, and provide education and understanding.
For home inspections, the inspector will not modify the house without prior permission from the homeowner. Because gas and main water valves that have been turned off may be turned off for specific unknown reasons, the inspector must not turn them on without prior approval.
If the inspector, by homeowner request, is asked to light a fireplace, furnace or water heater, the inspector may use his own judgment.
The inspector will not damage walls or other parts of the home in an effort to provide a more complete inspection. Potential inspection points that cannot reasonably be accessed (behind sheetrock, behind heavy boxes, behind panels that are nailed closed, etc), will not be inspected.
For home inspections, the inspector must not use his position to cause undue fear in the client, nor shall he write the report with undue harshness in order to affect negotiations.
For home inspections, the inspector provides both a verbal and written report. The verbal report shall include an ongoing discussion as issues are observed at the house, as well as a final verbal summary. The written report is a typed professional text relating to the substantive (items formerly identified as 10.2) items found at the home.
The report must be factual in nature. Personal opinions, preferences, and non-substantive issues must be minimized or eliminated.
Deficiencies must be described clearly, and include site-specific recommendations, including reasonable repair options. The verbal report and executive summary may include a professional opinion as to how involved the project may be for a knowledgeable repairman or technician.
The report must prioritize the deficiencies found in the home, identifying and discussing the most relevant issues in paragraph form within the executive summary.